Mediation Procedure Rules
1. Principle
In all disputes concerning the existing contracts, the mediation procedure shall be applied first.
2. Initiation of mediation
The initiation of the mediation procedure is initiated by contacting the other party to the contract.
The contact may be made by e-mail or in writing. The contact must state out clear, that the mediation procedure is initiated with respect to the existing contracts.
3. Case description
The contact must contain a clear description of the case.
4. Evidence
Copies of evidence, if available, shall be attached to the mediation contact.
5. Claim
The contact for mediation shall clearly state the objectives of initiating the process.
6. Time limits
Each party shall have 30 days after the initiation of the mediation process to respond to the other party.
7. Extension of time limit
If there are reasons why the deadline cannot be met, the other party must be notified of the reason for the delay.
The notification must also include the time frame in which the processing will take place.
8. End of procedure
If the contracting parties do not reach a joint solution after the pleadings have been processed three times, the contractually agreed courses of action shall be open to the parties.
